Information about making a complaint

Everyone who has received a decision can file a complaint. This also applies for everyone who is affected by the decision (another person having a legal standing in challenging the decision).

The deadline for making a complaint is three weeks counting from the point in time when you received the decision, whether it be in Altinn or in your mailbox.

If you are not the one receiving the decision, the deadline is three weeks counting from the point in time when you got or should have been able to get knowledge about the decision.

You can ask for a delayed deadline for making the complaint

We can in certain cases extend the deadline for complaint, before the original deadline has expired. You have to state a reason for why we should postpone the deadline, and send it to us by e-mail or by post.

Is it too late to file a complaint?

You can complain even though the deadline is passed. We can process the complaint unless it is your fault that the complaint was not sent to us in time, or there are specific reasons why it should be processed.

You can find the regulations for complaint in the Public Administration Act chapter 6.

You have to file the complaint in writing, preferably by e-mail to firmapost@brreg.no, or by post. Please write the name of the register making the decision either in the subject field or in the title of your e-mail. We cannot receive the complaint by telephone.

The complaint has to contain this

For us to be able to process the complaint, it has to include information about

• which decisions you want to file a complaint for, for instance case reference number or organisation number and the date of decision. You can also enclose a copy of the decision.
• what is the desired change and why you think the decision is incorrect.
• who is filing the complaint, and why you need to have the decision clarified

If you file a complaint later than three weeks after the decision was made, you have to write why you mean this is within the deadline.

1. We will consider whether to treat the inquiry as a complaint or provide you with written guidance.
2. If we process it as a complaint, we will send you a confirmation stating that we have received the complaint.
3. If you file a complaint related to some kind of registration with us, we will also notify the enterprise the registration is related to, and will provide it with the right to be consulted.
4. When the deadline for the right to be consulted is passed, one of our legal practitioners will process it.
5. All parties will be notified once the complaint is processed.

Possible outcomes

•  We reject the complaint because we received it too late, or because you do not have the right to make a complaint
• We reverse the decision and approve your complaint
• We maintain the decision and forward the complaint to the administrative complaint body:
  • The administrative complaint body maintains the decision
  •  The administrative complaint body reverses the decision and approves the complaint
  • The administrative complaint body returns the case to us for a new assessment
  • The administrative complaint body rejects the case because it was received too late, or because you do not have the right to complain
  • You withdraw the complaint and we stop the processing of it

Regardless of the outcome, we will keep you informed.

The administrative complaint body

The administrative complaint body will make the final decision in the complaint case. Which administrative complaint body processing the complaint, depends on which register made the decision to which you have made a complaint.

Examples of administrative complaint bodies:

• Ministry of Trade, Industry and Fisheries for The Central Coordinating Register for Legal Entities and The Register of Business Enterprises
• The Political Parties Act Committee for The Register of Political Parties
• The Register of Non-Profit Organisations Committee for The Register of Non-Profit Organisations, including the Grassroot allotment programme
• The Ministry of Finance for The Register of Company Accounts and The Register of Beneficial Owners

You can withdraw your complaint by sending us an e-mail. We will notify you once the complaint has been withdrawn.

If so, you might be entitled to have the costs related to revoking the decision, covered, cf. The Public Administration Act section 36.

In order to have the necessary costs covered, you have to send us a detailed list of costs, with date and a short description of what the cost is connected to. Please send it to us via e-mail or by post.